Privacy policy

Company name: SRV Marketing LLC, operating the Edenvia brand
Address: 1408 N. Killian Dr., Lake Park, FL 33403
Country: United States

📧 Email: support@edenvia.com

📞 Phone: +1 (888) 519-6014

Effective Date: November 2, 2026
Last Updated: November 4, 2026

1. Who We Are and What This Policy Covers

Edenvia is a brand of SRV Marketing LLC ("Edenvia", "we", "us"). This policy describes the personal information we handle when you browse edenvia.com (tryedenvia.com points to the same site), buy from us, subscribe, sign up for emails or texts, or get in touch with our support. It also explains the choices and rights you have over that information.

2. The Information We Hold About You

What you give us directly

  • Your name, email, phone number, and shipping and billing addresses, when you order or create an account.
  • The content of your messages to support (email, contact form, phone, live chat), reviews and photos you send us, and your answers to surveys or quizzes. Live chat conversations are recorded and stored by us and the chat service provider we use.
  • Your email, text-message and phone-call preferences, with the date and way you gave your consent.
  • If you take a call from us: its date, length and outcome, and possibly a recording and transcript (Section 7).

What we receive when you buy

  • Your orders: products, quantities, amounts paid, discount codes and order history.
  • Your subscription: start date, renewal dates, skipped or moved deliveries, cancellation.
  • Payment details are handled by our payment providers (such as Shopify Payments and the wallets offered at checkout). We only see limited information, such as the card type and its last four digits; we never hold your full card number.
  • Delivery information from our carriers, fulfilment partners and tracking service.

What is collected automatically on our website

  • Your IP address and the approximate location it reveals, your device and browser, the pages you visit, the links that brought you to us, and how you move around the site.
  • This is collected through cookies, pixels and similar tools (see Section 6).

3. Health-Related Information

Our products support everyday wellness, and some of our pages talk about specific topics such as energy, kidneys or heart health. Knowing that you looked at, asked about or bought such a product could be considered health information under certain state laws, including Washington's My Health My Data Act and Nevada's consumer health data law.

We use this information only to deliver your order, run your subscription, answer you, and, if you agreed, tailor our messages and ads. We never sell it. Where a state law requires your consent before we collect or share it, we ask for that consent, and you can withdraw it at any time at support@edenvia.com. You can also ask to see or delete it (Section 9). Washington and Nevada residents will find the full details in our Consumer Health Data Privacy Policy, linked at the bottom of every page of our website.

4. Why We Use Your Information

  • To sell and deliver: take your order, charge you, ship it, and keep you posted on its status.
  • To run your subscription: schedule and charge renewals, and handle skips, changes and cancellations.
  • To support you: answer questions, process refunds and handle claims.
  • To market to you: send emails and texts and place marketing calls if you signed up, and show and measure our ads.
  • To improve: understand how our website is used and fix what does not work well.
  • To protect: prevent fraud and abuse, and meet our legal, tax and accounting duties.

For visitors from the UK or the European Economic Area, the legal grounds are: performing our contract with you (orders and subscriptions), our legal obligations (tax and accounting), your consent (marketing messages and non-essential cookies), and our legitimate interests (improving our service and preventing fraud).

5. Who We Share It With

We never sell your information for money. We share only what each partner needs to do its job for us:

  • Our e-commerce platform and payment providers (Shopify and Shopify Payments, and the other payment methods offered at checkout), to run the store and process payments.
  • Our subscription provider, which manages renewals and your subscription space.
  • Our carriers, fulfilment partners and order-tracking service, to prepare, ship and track your orders.
  • Our email, text-message and calling providers (including automated and AI voice technology providers), to send the messages and place the calls you agreed to receive.
  • Advertising and analytics partners such as Meta (Facebook, Instagram), Google and Microsoft, to measure our website and our ads and to show our ads to the right people.
  • Customer-support and fraud-prevention tools, to answer you and detect fraudulent orders.
  • Authorities, when the law requires it, or to protect our rights and our customers.

These partners must keep your information secure and may use it only for the service they provide to us.

Under some U.S. state laws, letting advertising platforms use your browsing data to target ads counts as a "sale" or "sharing" of personal information. Section 9 explains how to opt out.

6. Cookies and Similar Tools

Some cookies are needed for the site to work (your cart, your checkout). Others help us count visits, see how pages are used (including tools that record how visitors move through and click on our pages), remember your choices, and measure and target our ads.

You can manage cookies through our cookie banner where it is shown and through your browser settings. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of the sale or sharing of your information for that browser. You can also limit personalised ads directly in the settings of the platforms where you see them, such as Facebook and Instagram.

7. Text Messages and Phone Calls

If you agree to receive texts or calls from Edenvia, we keep your phone number and a record of when and how you gave your consent, and of any opt-out. For each call, we also keep its date, length and outcome, and may keep a recording and a written transcript.

We use this information to send the texts and place the calls you agreed to (offers, cart reminders, updates on your orders and subscription), to answer your questions and help you complete an order, to keep proof of your consent and opt-out choices, to improve our calls, and to meet our legal obligations. Calls may be placed for us by service providers, including providers of automated and AI voice technology; when an AI voice is used, it says so at the start of the call.

To stop: reply STOP to any text, say "stop" during any call, or email support@edenvia.com. Reply HELP to any text for help. Message frequency varies, and message, data and call rates may apply.

Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The service providers that send our texts and place our calls receive your number, and the content of calls, only to do that work for us.

8. How Long We Keep It

  • Order, payment and refund records: as long as tax and accounting rules require.
  • Subscription records: while the subscription is active, then as long as needed to answer questions, refunds or disputes about it.
  • Support conversations: as long as useful to follow your requests, then deleted or anonymised.
  • Marketing data: until you unsubscribe or ask us to delete it.
  • Call recordings and transcripts: only as long as we need them for the purposes in Section 7, then deleted.

9. Your Choices and Rights

Everyone can:

  • unsubscribe from emails with the link in each email, from texts by replying STOP, and from calls by saying "stop" during a call;
  • ask us what information we hold about them, and ask us to correct or delete it.

U.S. residents of California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other states with privacy laws can also ask to know what we collect, use and disclose; have it corrected or deleted; get a copy of it; and opt out of the sale or sharing of their information and of targeted advertising. To opt out, email support@edenvia.com with the subject line "Do Not Sell or Share", or turn on Global Privacy Control in your browser. You may have someone act for you as an authorized agent. If we turn down a request, you can appeal by replying to our answer. Exercising these rights never changes the price or quality of what we sell you.

Washington and Nevada residents have the rights over health information described in Section 3: to know whether we hold it, to see it, to have it deleted and to withdraw consent.

UK and EEA residents can also object to or limit some uses, ask for a portable copy, withdraw consent, and complain to their data protection authority (for example the ICO in the UK).

Canadian residents can see and correct the information we hold about them and withdraw their consent, within the limits set by law (PIPEDA).

If you live in Australia or New Zealand, you may ask for a copy of your information and have it fixed if it is wrong. If you are unhappy with how we handled it, the OAIC (Australia) and the Office of the Privacy Commissioner (New Zealand) take complaints.

How to ask: email support@edenvia.com. Before answering, we check that the request comes from you, for example by matching the email and an order number. We reply within the time the law sets (45 days for U.S. state privacy requests).

10. Keeping Your Information Safe

We protect your information with encryption, restricted access and secure payment systems run by specialised providers. No system is perfectly secure, so please use a strong password for your account and keep it to yourself.

11. Children

Edenvia is meant for adults. We do not knowingly collect information from anyone under 18. If you think a minor has given us information, contact us and we will delete it.

12. Where Your Information Is Processed

We are based in the United States. If you shop with us from another country (for example Canada, the United Kingdom, Australia or New Zealand), your information is processed in the United States and by our partner warehouses that ship your order, with safeguards such as standard contractual clauses where the law requires them.

13. Changes to This Policy

When we update this policy, we change the date at the top. For important changes, we will also tell you by email or with a notice on our website when the law requires it.

14. Contact

Privacy questions or requests: support@edenvia.com, +1 (888) 519-6014 (Monday to Friday), or by mail at SRV Marketing LLC, 1408 N. Killian Dr., Lake Park, FL 33403, United States.