Refund policy
Company name: SRV Marketing LLC, operating the Edenvia brand
Address: 1408 N. Killian Dr., Lake Park, FL 33403
Country: United States
📧 Email: support@edenvia.com
📞 Phone: +1 (888) 519-6014
Last Updated: November 2, 2026
1. Overview
This page explains when you can get your money back for an Edenvia order and how to ask for it. It applies to every purchase made on edenvia.com, and placing an order means you accept it.
2. Our 60-Day Money-Back Guarantee
Give Edenvia up to 60 days. If you are not happy with it, for any reason, ask us for a refund within 60 days of the delivery date. After those 60 days, the guarantee no longer applies.
3. What the Guarantee Covers
- Every order you place on edenvia.com, one pouch or several, except automatic subscription renewals.
- Nothing to send back. Keep the pouches, opened or still sealed.
- The full amount you paid for the order, refunded to the card or account you paid with.
- Not covered: subscription renewals. The orders your subscription places automatically after your first subscription order are not part of the guarantee. You can skip or cancel each one before it is charged (see our Subscription Policy).
4. How to Request a Refund
Email support@edenvia.com within 60 days of delivery and include your order number. No form and no return label.
As soon as we confirm your request, we send the refund to your original payment method. Depending on your bank, it shows up within about 5 to 10 business days.
5. Damaged, Defective or Incorrect Orders
A crushed pouch, a broken seal or the wrong product? Email support@edenvia.com within 7 days of delivery with photos of the product and of the box. We will ship a replacement or refund you in full, at no cost to you.
6. Order Cancellations
Changed your mind before your order ships? Write to us and we cancel it for free. Once it has shipped, it is covered by the 60-day guarantee instead.
7. Subscriptions
You can stop your subscription whenever you want before the next billing date, from the Manage Subscription page (edenvia.com/a/loop_subscriptions/customer) or by emailing support@edenvia.com. Stopping it ends all future charges. Your first subscription order is covered by the 60-day guarantee; the renewals that follow are not, so skip or cancel any renewal you do not want before it is charged.
8. Abuse of the Guarantee
We may decline a refund when the guarantee is being misused, for example repeated refund requests across several orders or by the same household, fraud, or buying our products to resell them.
9. Late or Missing Refunds
Banks take different amounts of time to show a refund. If 10 business days have passed since our confirmation email and you still do not see it, check with your card issuer or bank first, then write to support@edenvia.com and we will help them trace it.
10. Contact
For any questions about this Refund Policy, contact us by email at support@edenvia.com or by phone at +1 (888) 519-6014.