Cancellation policy

Company name: SRV Marketing LLC, operating the Edenvia brand
Address: 1408 N. Killian Dr., Lake Park, FL 33403
Country: United States

📧 Email: support@edenvia.com

📞 Phone: +1 (888) 519-6014

Last Updated: November 4, 2026

Edenvia Molecular Hydrogen can be bought once or as a subscription. This page explains, in plain words, what a subscription includes, what it costs, and how to stop it. It completes our Terms of Service and our Refund Policy.

1. How the Subscription Works, in Short

  • You pick a subscription offer on the product page and pay for your first order.
  • Every 28 days after that, we charge your card and ship you a new pouch, so you never run out.
  • Whenever you want, you can skip or move a delivery, pause, or cancel, yourself and online. No commitment, no fee to stop.

2. Your First Order

Your first order is the subscription offer you selected: the number of pouches, the price and any bonus (extra pouch, gift, free shipping, discount) shown on the product page and at checkout. Bonuses belong to that welcome offer only; they are not added to later deliveries.

3. Your Renewals

  • What you receive: one (1) pouch of Molecular Hydrogen, 30 tablets, enough for 30 days.
  • How often: every 28 days, counted from your previous order.
  • What you pay: the renewal price displayed next to the subscription option on the product page and at checkout before you bought, plus any tax shown at checkout. Shipping on renewals is free. Our offers vary over time, so your renewal price is the one that came with your offer.
  • Example: with one of our current offers, the first pouch costs $63.99 and each renewal pouch costs $79.99.

When you buy, you agree that SRV Marketing LLC may charge the card you used at checkout on each renewal date, until you cancel. If your card issuer sends us updated card details (a new expiry date, for example), we may use them. If your renewal price ever has to change, we will email you at least 7 days before the new price is charged, so you can cancel first if you prefer.

Right after you sign up, we email you a confirmation with the terms of your subscription and how to cancel it. While your subscription is active, we also remind you about it at least once a year.

4. Managing Your Deliveries

Everything is in your subscription space at edenvia.com/a/loop_subscriptions/customer (also linked in your order emails and at the bottom of our website). From there you can:

  • see your next charge date and amount;
  • skip a delivery or move it to another date;
  • pause your subscription;
  • update your address or card;
  • cancel.

5. Cancelling

Cancel whenever you like, in either of these two ways:

  • Online, in your subscription space: a few clicks, no call needed.
  • By email to support@edenvia.com, from the address you ordered with, with your order number.

A cancellation made at least 24 hours before your next charge date stops that charge. A later request stops the charges after it. You get an email confirming the cancellation, and nothing is charged after that.

6. One-Time Orders

A one-time order (no subscription) can be cancelled for free until it ships: email support@edenvia.com with your order number. Once shipped, it is covered by our 60-Day Money-Back Guarantee instead.

7. Money-Back Guarantee and Renewals

  • Your first subscription order is covered by our 60-Day Money-Back Guarantee: full refund, nothing to send back (details in our Refund Policy).
  • Renewal deliveries are not covered by the guarantee. Because every renewal can be skipped, paused or cancelled before it is charged, you decide each time whether you want it.

8. If a Payment Does Not Go Through

When a renewal payment is declined, we may try again over the next few days. Your subscription stays active while we retry, and nothing ships until the payment succeeds. If the payment still fails, we may pause or end the subscription.

9. Gifts

Gifts and digital bonuses that come with your first order are given once. From time to time we may slip an extra gift into a renewal to thank long-time subscribers; such gifts are free, optional on our side and may stop at any time.

10. A Question About a Charge?

Write to us first at support@edenvia.com: we usually solve billing questions within a day, which is much faster than a bank dispute.

11. Updates to This Policy

This policy can change; the date at the top shows the latest version. If a change affects a subscription you already have, we will email you at least 7 days before it applies, and you remain free to cancel.

12. Contact

Questions about an order or a subscription: support@edenvia.com or +1 (888) 519-6014.

Manage or cancel your subscription: edenvia.com/a/loop_subscriptions/customer